Refund policy
At PretoxPlus, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.
Return Window
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You may request a return within 30 days of the delivery date.
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To qualify, products must be unopened, unused, and in their original packaging.
Non-Returnable Items
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Opened consumables or supplements
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Items marked as final sale
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Gift cards
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Any product returned without an RMA (Return Merchandise Authorization)
How to Start a Return
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Email support@pretoxplus.com with your order number and reason for return.
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Our team will provide an RMA number and step-by-step instructions.
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Items returned without an RMA may be delayed or rejected.
Return Shipping Costs
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If the error is on our end (damaged, defective, or wrong item), we will cover return shipping or provide a replacement.
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For voluntary returns (change of mind), customers are responsible for return shipping.
Refund Processing
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Once the return is received and inspected, refunds are issued to the original payment method within 5–10 business days (processing times vary by bank).
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Original shipping fees (if applicable) are non-refundable.
Exchanges
At this time, we do not offer direct exchanges. To exchange an item, please follow the return process and place a new order.
Wrong Address or Refused Delivery
Packages returned due to incorrect or incomplete addresses may be refunded minus shipping costs once the package is received and inspected.
Support
For return questions, email: support@pretoxplus.com
